Terms and Conditions

1. General

By booking an appointment with No.29 Medical Aesthetics, you agree to these Terms & Conditions.

We reserve the right to amend these terms at any time. The latest version will always be available upon request.

All treatments are subject to a consultation and suitability assessment.

2. Consultations & Medical Disclosure

Clients must provide complete and accurate medical history information before treatment.

Failure to disclose relevant medical information, medications, allergies, pregnancy status, previous procedures or medical conditions may affect treatment outcomes and safety.

No.29 Medical Aesthetics reserves the right to refuse treatment if it is considered unsuitable or unsafe.

Consultation fees are non-refundable unless otherwise stated.

3. Treatment Results

No Guaranteed Results

Aesthetic treatments involve biological responses that vary between individuals.

While every effort is made to achieve the desired outcome:

• Results cannot be guaranteed.
• Individual results vary.
• Expected outcomes may differ from photographs, marketing materials or previous treatments.
• Additional treatments may be required to achieve optimal results.
• Longevity of results varies between individuals.

No.29 Medical Aesthetics does not guarantee specific cosmetic outcomes.

No refunds will be provided on the basis that a client is dissatisfied with the degree of improvement achieved where treatment has been provided appropriately and safely.

4. Treatment Risks

All treatments carry potential risks, side effects and complications.

These will be discussed during consultation and consent.

Possible outcomes may include:

• Swelling
• Bruising
• Redness
• Tenderness
• Hyperpigmentation
• Hypopigmentation
• Infection
• Scarring
• Asymmetry
• Unsatisfactory cosmetic outcome

By proceeding with treatment, clients acknowledge these risks.

5. Refund Policy

Treatments

Once a treatment has been performed, no refunds will be issued.

This includes situations where:

• The client changes their mind after treatment.
• The client is dissatisfied with the aesthetic outcome.
• Results are less than anticipated.
• Additional sessions are required.

Aesthetic treatments are professional services and cannot be returned once provided.

Deposits

Deposits are:

• Non-refundable.
• Non-transferable to another person.

Deposits may be transferred to another appointment if sufficient notice is provided in accordance with our cancellation policy.

Prepaid Treatment Packages

Treatment packages are non-refundable once purchased.

Unused treatments may be honoured within the validity period stated at purchase.

Any exceptional refund request will be considered at management discretion and may incur deductions for treatments already received.

Retail Products

Unopened retail products may be returned within 14 days of purchase if:

• Unused
• Unopened
• In original condition

Opened skincare, cosmetics or medical-grade products cannot be refunded due to hygiene and safety regulations unless faulty.

6. Cancellation Policy

We require a minimum of 48 hours’ notice to cancel or rearrange an appointment.

Less than 48 Hours’ Notice

The deposit will be forfeited.

Less than 24 Hours’ Notice

Up to 100% of the treatment fee may be charged.

Non-Attendance

Failure to attend an appointment without notice (“no show”) may result in:

• Loss of deposit
• Full treatment fee being charged
• Future bookings requiring payment in advance

7. Late Arrivals

Clients arriving late may have their appointment shortened or rescheduled.

Where insufficient time remains to safely perform treatment, the appointment may be cancelled and the cancellation policy applied.

8. Treatment Packages & Courses

Courses and packages:

• Must be paid for in advance unless otherwise agreed.
• Are non-transferable.
• Cannot be shared between clients.
• Have no cash value.
• Must be used within the validity period specified at purchase.

9. Follow-Up Appointments & Review Appointments

Where a treatment includes a review appointment, clients must attend within the recommended timeframe.

Failure to attend within the specified review period may result in additional charges.

Complaints regarding treatment outcomes should be raised promptly and preferably within 14 days of treatment.

10. Photographs

Clinical photographs may be taken before and after treatment for:

• Medical records
• Treatment planning
• Monitoring outcomes

Separate written consent will always be obtained before any image is used for marketing, social media or educational purposes.

Clients may withdraw marketing consent at any time.

11. Children & Accompanying Persons

For health, safety and confidentiality reasons, children and additional guests should not attend appointments unless agreed in advance.

12. Liability

No.29 Medical Aesthetics will not be liable for:

• Failure to achieve a desired aesthetic result.
• Loss of earnings.
• Indirect or consequential losses.
• Complications arising from failure to follow aftercare advice.
• Undisclosed medical conditions or medications.

Nothing within these terms excludes liability where exclusion is prohibited by law.

13. Aftercare Compliance

Clients agree to follow all aftercare instructions provided.

Failure to comply with aftercare guidance may affect treatment outcomes and increase the risk of complications.

No.29 Medical Aesthetics accepts no responsibility for adverse outcomes resulting from failure to follow aftercare instructions.

14. Complaints Procedure

If you are unhappy with any aspect of your treatment, please contact us as soon as possible.

We are committed to resolving concerns fairly and professionally.

Complaints should be submitted in writing to:

No.29 Medical Aesthetics
Email: no.29medicalaesthetics@hotmail.com
Telephone: 07481 995983

We aim to acknowledge complaints within 5 working days and provide a full response within 20 working days.

15. Acceptance

By booking an appointment and/or signing a treatment consent form, clients confirm that:

• They have read and understood these Terms & Conditions.
• They understand that aesthetic treatment results cannot be guaranteed.
• They understand the refund and cancellation policies.
• They consent to treatment based on the information provided.

Additional Clause I Strongly Recommend for NeoGen, IPL, HIFEM, Sculptra and Skin Treatments

Treatment Suitability and Clinical Judgment

No.29 Medical Aesthetics reserves the right to decline, postpone or modify any treatment if, in the clinician’s professional opinion, treatment is not in the client’s best interests or may present an unacceptable risk. In such circumstances, treatment fees paid for the appointment may be transferred to an alternative suitable treatment or refunded at the clinic’s discretion.

This clause gives you valuable protection if a client arrives with a contraindication, recent sun exposure before IPL, an active infection, unrealistic expectations, etc.